Deliveries inside the UK
Free Delivery Threshold
If your order is over £50, then our standard UK mainland delivery is free of charge. Orders to Northern Ireland, Off-shore and Scottish Highlands have a delivery free threshold of £200.
Flat Rate
Ecotact.co.uk charge a flat rate of £2.99 per delivery (UK Mainland, excludes Scottish Highlands and Northern Ireland) whether you order 1 product or 1000 products. Orders to Northern Ireland, Off-shore and Scottish Highlands have a delivery charge of £19.95 .
Speedy Delivery
All orders are processed as soon as possible. Orders received no later than 14:00 in the UK are usually delivered on the next business day for the UK mainland and on a 2 day service for Northern Ireland, Off-shore and Scottish Highlands.
Business Day Delivery
Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays).
Deliveries outside the UK
We are happy to supply countries outside of the UK but are unable to take responsibility for goods in transit. Your delivery may also be subject to customs charges over which we have no control, and which must be borne by you.
We send orders under 2kg with the overland post which is not tracked and can take up to 2 weeks to arrive. If you wish to have a tracked or express service then please email us at info@ecotact.co.uk for a quote.
Orders between 3kg and 5kg will be sent by courier if you live in the EU.
For deliveries outside of these zones or if your order is over 5kg and the system cannot give you a standard shipping cost please contact us for a quote by emailing us at info@ecotact.co.uk or call us on +44(0) 2070960003 Happy to help.
RETURN & REFUND POLICY
RETURNS POLICY
If you find that the item you ordered is not suitable or what you required we are happy to accept it back in the same condition as they were sent to you complete with all original packaging. We must receive your returns request within 14 days of your order date. Goods can be returned to us at the address below or we can arrange a collection and a cost of £20 (plus vat) will be deducted from your refund. Unfortunately we are unable to exchange an item so if you did order an incorrect size or product we kindly ask that you place a new order. If for any reason your order is not complete and you are missing or awaiting items please notify us within 14 days of placing your order as after this we won’t be able to resolve any issues you may have.
If you find that the item you have received is not what you ordered for any reason, we are again happy to accept it back in the same condition as they were sent to you, complete with all original packaging. We must receive notification of the error within 14 days of your order date please. Goods will of course be collected/replaced at our expense.
For food safety hygiene reasons we can not accept goods back once the protective packaging has been tampered with. Whilst we understand you might need to test the product(s) you have ordered we unfortunately won’t be able to refund you once the original packaging has been opened. We are more than happy to send samples before any purchase, please contact us at info@ecotact-h7zyib03y5.live-website.com and we aim to send samples within three working days.
REFUNDS POLICY
If an item is being returned for credit, no credit will be issued until the item has been received, inspected and accepted. Once we receive your item, we will inspect it and notify you that we have received your returned item (via the email address associated with the account involved). We will immediately notify you (via the email address associated with the account involved) on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days (usually 2/3 business days), depending on your card issuer’s policies. In some circumstances we may also credit your online account with an agreed amount in lieu of a refund to the original payment method.
Customs Information
When ordering goods from Eco Tact for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Eco Tact, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
For further information, please contact your local customs office.
Delivery times are based on orders being received before 12 midday. Orders received after midday will normally be processed for shipping on the following working day. Working days are Monday to Friday and exclude all local and national holidays (everybody deserves a holiday!).
We pride ourselves on our quality of service and keep our customers informed every step of the way, so please don’t hesitate to give us a call if you require any assistance at all.
